RUSTINSOMNIA
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Terms of Service

These terms apply when you play on a Rustinsomnia server, use this website, or buy something in our store. By doing any of these you agree to them. If you do not agree, please do not buy and do not play.

1. Who we are

The store, this website and the servers are operated by rustinsomnia.com ("Rustinsomnia", "we", "us"), a privately run community that hosts modded servers for the game Rust. We are not affiliated with, endorsed by or sponsored by Facepunch Studios or Valve. Rust is a trademark of Facepunch Studios. You can reach us through the support page.

2. What you buy

  • Everything in the store is a digital perk for use on our servers only, such as VIP status, queue priority, kits or other in-game benefits described on the product.
  • You receive a personal, limited, revocable permission to use the perk on the server and for the period stated on the product. You do not buy ownership of anything, and nothing you buy has a cash value.
  • Perks are tied to the Steam account you were signed in with when you bought them. They cannot be transferred, shared, resold or exchanged for money. Make sure you are signed in with the right account; we cannot always move a purchase made on the wrong one.
  • A purchase is a way of supporting the running costs of the servers. It does not include and never unlocks official Rust skins, DLC or other content sold by Facepunch Studios; you can only use those if you own them yourself.
  • You still need your own legitimate copy of Rust and a Steam account in good standing.

3. Prices and payment

  • Prices are shown in the store in the stated currency and may include taxes depending on where you live. We can change prices at any time; a change never affects a purchase you already completed.
  • Payments are handled by our payment partner PayNow and its payment providers. Their terms and privacy policy apply to the payment itself. We never see or store your card or bank details.
  • Where a product can be paid for with ScrapCoin instead of money, these terms apply in the same way. ScrapCoin payments are final.

4. Subscriptions

Products sold as a subscription renew automatically at the stated price and interval until you cancel. You can cancel at any time through the subscription management link in your PayNow receipt or by asking us through the support page; your perk then stays active until the end of the period you already paid for. Cancelling does not refund the current period.

5. Delivery

Perks are delivered automatically to the server named on the product, normally within a few minutes of payment being confirmed. Some perks only appear after you reconnect. If you have not received your perk within 24 hours, open a ticket on the support page with your SteamID and receipt and we will deliver it or refund it.

6. Wipes, changes and downtime

  • Rust servers are wiped regularly. Time-based perks such as VIP continue through a wipe until they expire. Items, kits, resources, blueprints, bases, balances and anything else that exists inside the game world are lost at a wipe and are not replaced.
  • We may change, rebalance, replace or remove perks, rates, mods, commands and server settings at any time, for example after a game update, for balance, or to follow Facepunch's rules for community servers. If we permanently remove a time-based perk you paid for, we will offer a comparable perk for the remaining time.
  • We aim to keep the servers online but do not guarantee uptime, performance or that a server will exist forever. Downtime, lag, game updates, rollbacks and wipes do not give a right to a refund or extension, although we may grant extra time at our discretion after a long outage.
  • If we close a server for good, we will move your remaining time to another of our servers where that is possible.

7. Refunds and your right to cancel

  • Because perks are digital content that is delivered immediately, all sales are final once the perk has been delivered, except where the law gives you a right that cannot be excluded.
  • If you are a consumer in the EU, EEA or UK you normally have 14 days to withdraw from an online purchase. By buying, you ask us to deliver the perk immediately and you acknowledge that you lose this right of withdrawal once delivery has started.
  • We will refund a purchase that was never delivered and that we cannot deliver, and duplicate payments made by mistake.
  • We do not refund because you changed your mind, stopped playing, were banned or muted, lost items or a base, because a wipe happened, or because a perk or server setting changed.
  • Nothing in these terms limits rights you have under mandatory consumer law.

8. Chargebacks and payment disputes

If something went wrong with a payment, contact us first through the support page; we answer every ticket. If you open a chargeback or payment dispute without a valid reason, or pay with a payment method you are not allowed to use, we will remove the perks from that purchase and may suspend or permanently ban the accounts involved from our servers and store until the matter is settled.

9. Rules and bans

  • Buying a perk does not put you above the rules. The server rules shown on each server's page apply to everyone, and admins' decisions on them are final.
  • If you are banned, muted or otherwise restricted for breaking the rules, cheating, exploiting, abuse, or because of a game ban or anti-cheat ban, your perks are not refunded and their time keeps running.
  • We can refuse or cancel a purchase, and remove perks, where we have good reason to suspect fraud, abuse of a perk, or resale.

10. Age

You must be at least 18 years old to buy from the store, or have the permission of a parent or guardian who accepts these terms for you. The person who owns the payment method must have agreed to the payment.

11. Liability

The servers, the website and all perks are provided as they are, without any promise that they will be uninterrupted or free of errors. To the fullest extent the law allows, we are not liable for indirect or consequential loss, for loss of in-game items, progress or data, or for anything caused by the game itself, by Steam, by the payment partner or by other players. Where we are liable, our total liability is limited to the amount you paid us for the purchase concerned. This does not limit liability that cannot be limited by law.

12. Your data

To deliver a purchase we process your SteamID, Steam profile name and the details of the order. The payment partner processes your payment details under its own privacy policy. If you join our email list we store your email address and language until you unsubscribe, which you can do with the link in every message. We do not sell your data. You can ask us what we hold about you, or to delete it, through the support page.

13. Changes to these terms

We may update these terms. The date at the top shows the latest version. The version in force at the time of a purchase applies to that purchase; for subscriptions, the updated terms apply from the next renewal.

14. Final points

If one part of these terms turns out to be invalid, the rest stays in force. These terms are written in English; translations are provided for convenience and the English text applies if they differ. Mandatory consumer protection law of the country where you live always remains unaffected.

Questions about a purchase or these terms: open a support ticket.